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Service Relation and Organizational Context : A Qualitative Research at Shoping Centers
Sofia Alexandra Cruz
Qualitative Sociology Review , 11 /1 (2015) s. 90-107 -
Rescuing the Error : A Methodological Note on the Use of Reflexivity in the Research Process
Sofia Alexandra Cruz, Bruno Monteiro
Qualitative Sociology Review , 13 /4 (2017) s. 122-140